The Lyric Opera is dedicated to assisting patrons in whatever way we are able. Commonly asked questions are listed below, click on the question for the answer.
How do I contact Ticketing & Patron Services?
- Online: Contact Us
- Phone: 816.471.7344
- Mail: 1725 Holmes St., Kansas City, MO 64108
- Fax: 816.471.0602
What are Ticketing & Patron Services hours?
Ticketing & Patron Services representatives can be reached from 9:00 a.m. to 5:00 p.m., Monday through Friday by calling 816.471.7344.
On weekend performance days, Ticketing & Patron Services representatives can be reached starting at noon for a 7:30 PM curtain or at 10 AM for a 2:00 PM curtain.
When should I arrive?
Generally, arriving at least 30 minutes prior to curtain is appropriate, unless you wish to attend the Lyric Opera Guild’s opera preview, which begins one hour prior to curtain. There is no seating after the curtain goes up. Seating for late-comers occurs during the first intermission. If you are purchasing tickets at the last minute, we recommend arriving up to 45 minutes prior to curtain.
What is an Opera Preview?
Free Opera Previews, presented by the Lyric Opera Guild, begin one hour before curtain in the Muriel Kauffman Theatre auditorium. The previews are entertaining, informational presentations about the history and context of the opera, composer, etc.
What should I wear?
There is no “dress code” for the opera. Business attire is the norm for opera, but you’ll see some patrons in formal attire and some dressed more casually. Most importantly, feel good and enjoy yourself!
Where should I park?
The Arts District parking garage is located immediately south of – and is connected to – the Kauffman Center for the Performing Arts. Starting on July 1, 2017 event parking costs $10. For more information about getting to and parking at the Kauffman Center, click here.
Are all operas in a foreign language?
All productions are performed in the language in which they were originally written, unless otherwise noted, with easy-to-read English subtitles transmitted to a screen in the seatback or railing in front of you.
Can I exchange my tickets?
Only subsubscribers may exchange tickets for another performance with no fee. Exchanges are only done for the same production on a different date. If you wish to exchange to a higher priced performance, you will pay the difference. Tickets must be exchanged no later than 24 hours prior to your originally scheduled performance. To get the best seating available, we advise making your exchanges as soon as you realize you have a conflict. If you are a subscriber and you need to exchange your tickets simply call Ticketing & Patron Services at 816.471.7344.
What do I do if I cannot make any of the performance dates of an opera?
Opera tickets make great gifts! You can always give your tickets to a family member or friend. You may also donate your tickets back to the opera to be resold. You will receive a tax-deductible receipt for tickets returned before the performance date. Ticket donations may be made by calling Ticketing & Patron Services at 816.471.7344.
How can I purchase additional tickets?
When will my tickets be mailed?
For subscribers, tickets will be mailed in an informational packet for the upcoming season in early August. After August, tickets for all orders will be mailed within five business days unless you are buying tickets less than 10 days before the performance date or select the “Hold at Will Call” or “Print at Home” shipping methods.
How can I find my subscriber account number?
Your subscriber account number is printed on your tickets under the A# header.
I have just arrived at the Kauffman Center and realized that my tickets are at home - what do I do?
Go to the “Will Call” window at the box office in the Kauffman Center. A representative will access your account and re-print your tickets for you.
How can I get valet parking?
Valet parking may be available for your performance and costs $18 when purchased in advanced. To purchase valet parking now, click here.
You may also drive up to the valet kiosk on the drop-off drive the night of your performance to arrange for valet service. Valet parking purchased on the day/night of performances costs $20.
Do you offer a group discount?
The Lyric Opera offers up to a 25% group discount for parties of 10 or more people. Packages and rates vary dependent on group size and performance selection. The Lyric Opera strives to accommodate groups of all budget sizes.
Is there an age minimum?
Lyric Opera of Kansas City does not have a specific policy regarding age of attending children. Some operatic subject matter is inappropriate for younger audiences. Also, a child’s ability to read and understand subtitles will directly affect their enjoyment of the performance. However, ultimately a child’s permission to attend is at their parent’s discretion. All children entering the theater, regardless of age, must have a ticket even if a parent/guardian plans for the child to sit on a lap.
Are students eligible for a discount?
Limited numbers of student rush tickets are available for some productions 90 minutes before the show with a valid student ID. Tickets are $15 and can be purchased at the ticket window in the Kauffman Center for the Performing Arts.
What is Employer Share?
The Employer Share program is where participating companies contribute to the cost of Lyric Opera of Kansas City tickets purchased by their employees. Their assistance benefits both the Lyric Opera and the many employees who are able to attend.
How do I request a ticket donation?
The Lyric Opera of Kansas City is pleased to offer donated tickets for nonprofit organizations and charity events, to support fundraising events and activities.
Due to the high number of requests we receive, and the limited number of tickets available for donation, we are not able to fulfill every request.
To submit a donation request please provide a self-addressed envelope with the following information on the organization’s letterhead:
- Name, date and location of event
- Number of expected event attendees
- Projected funds raised at event
- Primary contact name, address, phone and email
- Mail to Attn: Complimentary Ticket Request, 1725 Holmes St., Kansas City, MO 641088
Please allow up to four weeks for processing. Tickets are delivered in the form of ticket vouchers. Ticket vouchers must be redeemed in person or via mail and are not eligible for refunds, exchanges or upgrades and have no cash value. Other specific redemption instructions will be provided on the voucher itself. If you have any questions please contact us.
If you are not finding an answer to your question, contact Ticketing & Patron Services via our contact us form or at 816.471.7344 and one of our representatives will reply to your question in a timely manner.