The Kauffman Center for the Performing Arts fully complies with all disability requirements of both the city of Kansas City, Missouri and the Americans with Disabilities Act (ADA). The Lyric Opera of Kansas City is committed to providing the most accessible and enjoyable experience possible to all of our patrons. For questions, contact us or call Ticketing & Patron Services at 816-471-7344.
Two drop-off areas allow guests to easily access the center: one on 16th Street to the north, another from the private drive just south of the building. Handicapped parking spots in the Arts District Garage are close to building access points; pathways are well-marked and ample. The garage provides sheltered access and is connected to the Kauffman Center on the south. The Kauffman Center has elevator access to all levels.
Both performance halls have seating that does not require the use of stairs. Both have seating areas in varying locations and at multiple ticket price levels reserved for patrons using wheelchairs. Each wheelchair position has a companion seat available. People with disabilities are strongly encouraged to contact Patron Services, (816) 471-7344 to purchase your tickets so that we may provide you with the best possible concert experience.
Signage conforms to ADA standards, meaning major support and life safety spaces, such as stairs and restrooms, are identified with tactile and Braille signs. Elevator panels and jambs provide raised letters and Braille text as well.
Headphones with assistive listening devices are available for use during all Lyric Opera performances for hearing impaired patrons. These can be obtained at the gift shop. There is no charge for use of these devices, but a driver’s license or credit card is required and will be held until the equipment is returned.
Braille and large print copies of the show programs are available for use by patrons at all Lyric Opera performances. The programs may be obtained by request from the Kauffman Center gift shop.
English translations of all performances appear on small screens on every seatback, using the Figaro Simultext System. This system allows each patron to personalize their theatre experience. Each screen is ergonomically placed just below each audience member’s view of the stage, well within a comfortable viewing angle. Each unit has a “privacy screen” so that they do not interfere with a neighbor’s enjoyment of the performance. In addition, the screens have soft lighting, not a TV-like glare. The OLED screens (organic light emitting diodes) display clear text in six languages and can fade fully, meaning that they do not constantly glow.